Back to homeWe will review verified problems
Use this process to report a failed dispense, defective unit, return error, duplicate charge, incorrect rental duration, damage charge, or other billing problem.
Effective upon public launch • Last updated September 20, 2026
Call (618) 604-0956 or email support@daisysbatteries.com as soon as reasonably possible. Include the rental date and approximate time, station location, amount charged, a description of the problem, and the email or phone number used at checkout. If available, include a receipt, screenshot, or photograph. Never provide a full card number or security code.
If a station charges you but does not release a power bank, or if a defective power bank is returned within 10 minutes, the verified rental qualifies for a full refund. If immediate return is unsafe or impossible, contact support promptly and follow the safety guidance.
We will review station logs and available payment records for a reported unrecognized return, duplicate transaction, incorrect rental duration, or other billing error. Verified errors will be corrected, including applicable excess rental charges.
If an undamaged, working power bank is returned within seven days after a $49.99 non-return charge, DB’s may issue a $15 recovery refund, leaving a final charge of $34.99. The return must be verifiable in the system or otherwise confirmed by DB’s.
You may dispute a damage or cleaning charge by describing why you believe it is incorrect and providing any available evidence. DB’s will review station records, photographs, support history, and other reasonably available information. A total-loss damage charge and a non-return charge will not both apply to the same power bank.
Approved refunds are submitted to the original payment method. Your bank or payment provider controls posting time; refunds often take several business days after submission. We will provide confirmation when the refund is initiated.
This policy does not limit rights available through your card issuer or applicable law. Contacting DB’s first often allows us to review station records and resolve a problem more quickly. If a payment-provider dispute is opened, we may provide the provider with relevant rental, return, communication, and station records.